Returns


Overview

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned to store within 14 days of notifying us of the return.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 

  • Gift cards 
  • Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 


Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. 


Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@cornishstores.co.uk and send your item to the returns address shown below. 


Shipping

To return your product, you should mail your product to the returns address shown below. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

© 2021 Cornish Stores